Help Center

MindMatch connects people looking for mental health care with licensed therapists, prescribers (psychiatrists and nurse practitioners), certified coaches, and higher-level treatment programs such as IOP, PHP/inpatient, and residential care. Instead of scrolling an endless directory, clients swipe through providers who fit their needs, insurance, and budget.

Clients — adults 18 and older looking for care. Free.
Providers — licensed therapists, doctors/nurse practitioners, and certified coaches. Paid plan required to be listed.
Facilities — IOP, PHP/inpatient, residential, and intensive programs. Paid plan required to be listed.

Use the buttons at the top of every page (on phones, tap the menu icon). Client Portal is for people seeking care, Provider Portal is for individual professionals, and Facility Portal is for treatment programs. Each one has a sign-in page and a link to create an account.

No. If you're in crisis or thinking about harming yourself, call or text 988 (Suicide & Crisis Lifeline) or call 911. Messages on MindMatch are not monitored for emergencies.

1. Click Client Portal (or Sign in) and choose Create account.
2. Enter your name, email, and a password (at least 8 characters). If we ask you to confirm your email, click the link we send you.
3. Finish the short welcome step: your first name, date of birth (you must be 18+), and the state you live in. Providers must be licensed in your state, so this decides who you'll see.
4. Set your preferences, then start swiping in Discover.

A client account is always free.

Go to Preferences in the menu. You can choose what kind of help you want, telehealth or in-person sessions (add a zip code for in-person), your insurance or a maximum price per session, a preferred provider gender, and your state. You can change these at any time — Discover updates to match.

Discover shows one provider at a time — verified professionals licensed in your state. Swipe or tap to like a provider you're interested in, or pass to see the next one. Use the filters to narrow by provider type, session format, insurance, and maximum price per session. Tap a card to see their full profile: specialties, approach, rates, insurance, and availability.

Every provider you like is saved in Matches. From there you can message them securely. Replies appear in Messages, and the menu shows a dot when you have something unread.

When you get a new message we send a short email alert. For your privacy, the email never includes what the message says — just a link to read it. You can turn these emails off in Preferences.

Need more than weekly therapy? Higher Care lists intensive outpatient (IOP), partial hospitalization and inpatient (PHP/IP), residential, and intensive programs. Search by zip code, city, or state to find programs near you or ones that serve your state virtually. A free client account is required.

No. Once you connect, you schedule and pay for sessions directly with your provider or program, under their own policies. MindMatch never charges clients.

1. Click Provider Portal, then New provider? Create your profile (or go to Join as a professional).
2. Step 1 — Role type: Licensed Therapist, Doctor / Nurse Practitioner, or Certified Coach. Each shows its starting price.
3. Step 2 — Practice details: license number and state, the states you're licensed in, specialties, session formats, insurance, rates, and your bio and photo.
4. Step 3 — Create login: your email and a password.
5. Step 4 — Choose your plan: pick monthly or yearly and complete secure checkout with Stripe.

Your profile appears to clients when both of these are true:

• Your license is verified. Our team checks every license against the state board, usually within 2 business days. Your dashboard shows Pending, Verified, or what to fix if we couldn't verify it.
• You have an active plan. Until then your dashboard shows "Plan required to go live."

• Overview — your verification and plan status, a profile checklist, and recent activity.
• Clients — clients who liked your profile. Start a conversation with anyone who's interested.
• Edit profile — update your photo, bio, specialties, insurance, session formats, rates, and sliding scale. Changes save to your live profile.
• Plan & billing — your current plan, renewal date, and the Manage billing link.
• Account — message email settings and account deletion.

Use Messages in the top menu to read and reply to clients.

Complete every item on your profile checklist: a clear, friendly photo, a bio written for clients (not colleagues), your specialties, every insurance you accept, and accurate rates. Clients filter by insurance, format, and price, so missing details can hide you from searches.

1. Click Facility Portal, then New facility? Register your program.
2. Enter your program details: name, levels of care, location, contact information, insurance, and a description.
3. Create your login. A shared admissions or marketing inbox works well if several people manage the listing.
4. Choose the plan for your highest level of care and complete checkout.

When our team has reviewed the program and its state licensure and your account has an active plan. Each program card on your dashboard shows Live, Pending, or Hidden — plan required.

• My programs — add more programs, edit details, or hide a program temporarily without deleting it.
• Plan & billing — your plan, renewal date, and Manage billing.
• Account — account settings and deletion.

Choose the plan that matches the highest level of care you offer. We'll mark the recommended plan for you based on the levels you selected. If your programs span several levels, the higher plan covers them.

Prices in USD. Applicable sales tax is calculated at checkout. Clients always use MindMatch free.

Choose Pay monthly or Pay yearly during sign-up or in Plan & billing. You'll go to a secure Stripe checkout page with your email already filled in. After paying you return to your dashboard, and your plan shows as Active within a few seconds. MindMatch never sees or stores your card number.

Go to Plan & billing → Manage billing and sign in with the email you paid with. There you can update your payment method, download invoices and receipts, and cancel. When you cancel, your plan stays active until the end of the period you've paid for, then your listing is hidden.

Stripe retries the charge automatically and your listing stays visible during that grace period. Your dashboard shows Payment past due — update your card in Manage billing to keep your listing active.

Yes. Cancel your current plan in Manage billing, then choose the new one in Plan & billing. If you need help switching without a gap, contact us.

See our Return & Refund Policy. If you were charged in error, contact us within 30 days with the email on your account and the charge date.

On any sign-in page, click Forgot password?, enter your email, and follow the link we send to choose a new password.

Check your spam or promotions folder and search for "MindMatch". Make sure you typed your email correctly. Still nothing after a few minutes? Contact support.

Contact support from your current email address and tell us the new one.

Clients: Preferences → Account. Providers: Dashboard → Account. Facilities: the Account section of your dashboard. Deleting is permanent and removes your profile, matches, and messages.

If you have an active paid plan, cancel it first in Plan & billing → Manage billing so you aren't charged again.

Clients' profiles are never public. Providers see a client's first name only when that client likes them or messages them. Message contents are never included in email notifications. Read our Privacy Policy for full details.

Use the contact form and choose the closest topic. Include the person's name and what happened. See our Acceptable Use Policy.