Return & Refund Policy

Last updated: October 6, 2026

Clients

MindMatch is free for clients. We never charge you for swiping, matching or messaging.

Fees for care

Session fees, copays and cancellation fees are set and collected by your provider or program, not MindMatch. Refunds for care are handled under your provider's own policy — contact them directly.

Paid professional features

Providers and facilities need a paid monthly or yearly plan to be listed on MindMatch. The price and billing period are shown before purchase (see current pricing). Subscriptions can be canceled at any time from Plan & billing → Manage billing and stay active until the end of the paid period. If you're charged in error, or a paid feature doesn't work as described, contact us within 30 days of the charge and we'll make it right, including a refund where appropriate. Refunds aren't issued for partial periods after cancellation unless required by law.

How to request a refund

Use our support form with the topic "Billing" and include the email on your account and the charge date.